Play Smart. Stay Safe.
Enjoy 4six Responsibly.
4six is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. Our responsible gaming tools, 18+ policy, and dedicated support team are here to make sure your experience stays fun — and never becomes a problem.
Our Commitment to Responsible Gaming
At 4six, responsible gaming is not a compliance checkbox — it is a core part of who we are and how we operate. We believe that online casino and sports betting should be an enjoyable form of entertainment, and we take seriously our responsibility to ensure that every player on our platform has access to the information, tools, and support they need to keep it that way.
The 4six responsible gaming programme is built around three core principles: prevention, protection, and support. Prevention means equipping players with the knowledge to recognise the line between recreational play and harmful behaviour before it is crossed. Protection means giving players practical, effective tools — deposit limits, session timers, reality checks, and self-exclusion — that work in real time to help them stay within their own boundaries. Support means ensuring that anyone who feels their gambling has become a problem can access immediate, compassionate assistance, whether through the 4six support team or through established national and international help organisations.
Gambling is a leisure activity enjoyed by millions of people across Bangladesh — from following the Bangladesh Tigers in a T20 match to spinning the reels on a favourite slot. For the vast majority of players, it remains exactly that: leisure. But for a small number of people, gambling can escalate into a compulsive behaviour that causes financial, emotional, and social harm. 4six is committed to identifying those situations early and acting on them — both through automated monitoring and through a culture of transparency where players feel safe raising concerns without judgment.
This page explains every responsible gaming measure that 4six has in place. We encourage all players — whether you are new to 4six or a long-standing member — to read through these tools and use them proactively. Setting a deposit limit before you need one is far more effective than trying to impose one under pressure.
Player-First Approach
Every responsible gaming tool on 4six is available free of charge, with no waiting period, and can be activated instantly by any registered player at any time.
Proactive Monitoring
4six's platform continuously monitors gameplay patterns for signs of problem gambling behaviour. Where risk indicators are detected, our team may reach out proactively to offer support.
Transparent Policies
All responsible gaming policies are published in plain English. No hidden terms, no fine print designed to discourage players from using the tools available to them.
18+ Age Restriction Policy
Access to the 4six platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement. We do not make exceptions, and we do not allow players to register on behalf of someone else, regardless of the circumstances.
Bangladesh has a significant young population with high mobile internet penetration, and 4six takes its age-gating responsibilities seriously. Every player who registers on the platform is required to confirm at registration that they are 18 or above. Before a player is permitted to withdraw significant sums or unlock higher account tiers, a full Know Your Customer (KYC) verification is required — including submission of a government-issued identity document such as a National ID card that confirms the player's date of birth.
How We Enforce the 18+ Rule
- Age confirmation is collected at the point of registration for every new account.
- KYC verification requires a government-issued ID confirming the player is aged 18 or above.
- Accounts flagged as potentially underage are suspended immediately pending a mandatory identity review.
- Any real-money balance in a confirmed underage account is returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account as applicable).
- The mobile number and device fingerprint associated with a confirmed underage account are permanently blocked from re-registering on the platform.
For Parents and Guardians in Bangladesh: If you suspect a minor in your household has registered an account on 4six, please contact our support team immediately at [email protected] with the subject line "Minor Account Report". We will treat your report as a priority and suspend the account within 24 hours of a verified report. We also recommend installing parental control software on shared mobile devices to prevent access to gambling platforms.
The 4six platform is intended exclusively for adults aged 18 years and above. Gambling by persons under the age of 18 is strictly prohibited.
UNDERAGE GAMBLING IS ILLEGAL
AND STRICTLY PROHIBITED ON THIS PLATFORM
Mobile Device Safety in Bangladesh
With mobile-first internet use across Dhaka, Chittagong, Sylhet, and beyond, it is important to secure shared devices. Use screen locks, app-level PINs, and parental control features to prevent minors from accessing the 4six platform on shared smartphones and tablets.
Responsible Gaming Tools
4six provides a comprehensive suite of responsible gaming tools that every registered player can access and configure at any time through their account settings or by contacting the support team. These tools are designed to give you genuine control over your gambling activity — not just the appearance of control.
Deposit Limits
Set a maximum amount you can deposit into your 4six account over a daily, weekly, or monthly period. Once the limit is set, it takes effect immediately. You may reduce your limit at any time with immediate effect. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect — this prevents impulsive decisions during a losing streak.
Loss Limits
Define the maximum net loss you are comfortable sustaining over a set period (daily, weekly, or monthly). When your net losses reach the threshold, your account will be automatically restricted from placing further bets until the period resets or you contact support to adjust the limit.
Session Time Limits
Set a maximum duration for each play session. When your session limit is reached, you will receive a clear notification and be logged out of the platform. Session limits help prevent the "time distortion" that can occur during extended periods of play — particularly important during long cricket betting sessions covering matches from Dhaka to Chittagong.
Reality Check Reminders
Configure regular pop-up reminders that appear at set intervals (e.g., every 30, 60, or 90 minutes) during an active session. Each reminder displays your current session duration, total amount wagered, and net win/loss position. This tool helps you make an informed, conscious decision about whether to continue playing rather than drifting into extended sessions without awareness.
Time-Out (Short Break)
Take a short break from the 4six platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, make deposits, or receive promotional communications. Time-outs take effect immediately. At the end of the time-out period, your account automatically reactivates.
Self-Exclusion
Request a formal self-exclusion from the 4six platform for a minimum period of 6 months. Self-exclusion is a stronger, longer-term measure than a time-out — your account is permanently closed for the exclusion period, you are removed from all marketing communications, and your account cannot be reopened early under any circumstances. Self-exclusion can be extended at the end of the initial period.
Wager Limits
Restrict the maximum stake you can place on a single bet or spin. Wager limits are particularly useful for managing risk in high-variance game types such as slots, crash games, or high-stakes cricket match betting. As with deposit limits, reductions take effect immediately while increases require a 7-day cooling-off period.
How to Activate These Tools: All responsible gaming tools can be activated by contacting the 4six support team at [email protected] with the subject line "Responsible Gaming Request". Our team is available 24 hours a day, 7 days a week, and will action your request promptly — typically within a few hours and always within 24 hours of receipt.
Deposit and Spending Limits
Setting a deposit limit before you start playing is one of the single most effective steps any player can take to ensure their gambling remains within a budget they are comfortable with. 4six makes this process as straightforward as possible — no friction, no discouragement, no waiting period for reductions.
The table below shows the available limit types, the periods over which they apply, and the key rules that govern how they work:
| Limit Type | Available Periods | Reduction Takes Effect | Increase Takes Effect | Currency |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 7-day cooling-off | BDT (৳) |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 7-day cooling-off | BDT (৳) |
| Wager Limit (per bet) | Per single bet or spin | Immediately | After 7-day cooling-off | BDT (৳) |
| Session Time Limit | Per session (minutes) | From next session start | From next session start | Minutes |
| Reality Check Frequency | Every 30 / 60 / 90 min | Immediately | Immediately | Minutes |
Why the 7-Day Cooling-Off Rule Exists
The 7-day delay on limit increases is a deliberate protective measure, not a technical limitation. Research consistently shows that requests to increase spending limits are most likely to occur during a losing session, when a player is experiencing heightened emotional distress and is more likely to make decisions they will later regret. By requiring a 7-day wait, 4six ensures that any increase in limits reflects a considered, sober decision made outside of the heat of play — not an impulsive reaction to a run of losses.
If you receive an unexpected message suggesting that your 4six limits have been changed without your knowledge, contact [email protected] immediately. 4six will never adjust a player's responsible gaming limits without that player's direct, verified request.
Self-Exclusion & Time-Out
Time-Out: A Short Break
A time-out is the right tool if you feel you need a brief pause from gambling — perhaps after a stressful week, a significant loss, or simply because you recognise you have been playing more than you intended. Time-out durations available on 4six are:
- 24-hour time-out — effective immediately, account reactivates automatically after 24 hours.
- 48-hour time-out — effective immediately, account reactivates after 2 days.
- 7-day time-out — effective immediately, account reactivates after one week.
- 30-day time-out — effective immediately, account reactivates after one month.
During a time-out, your account is fully suspended. You cannot log in, make deposits, place bets, or receive any promotional communications from 4six. Your account balance is preserved and will be accessible when the time-out ends.
Extending a Time-Out: If you feel you need more time before returning to play, you can contact [email protected] to extend your time-out at any point during the active period. Time-outs cannot be cancelled early once activated.
Self-Exclusion: A Long-Term Commitment
Self-exclusion is the strongest responsible gaming tool available on 4six and is designed for players who believe their gambling has become or is becoming a serious problem. Self-exclusion is a formal, binding request to close your account for an extended period. Key features of 4six self-exclusion:
- Minimum self-exclusion period is 6 months.
- Available durations: 6 months, 1 year, 3 years, or permanent (indefinite) exclusion.
- Self-exclusion takes effect within 24 hours of a verified request.
- Your account cannot be reopened before the exclusion period ends, under any circumstances — including by contacting support.
- You will be removed from all 4six promotional and marketing communications for the full exclusion period.
- Any remaining real-money balance in your account at the time of self-exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account).
- At the end of the self-exclusion period, you will be required to actively contact support to reopen your account — accounts do not reactivate automatically after self-exclusion.
Self-Exclusion is Irreversible During the Active Period: 4six will not lift a self-exclusion early regardless of the reason given. If you are considering self-exclusion, we strongly encourage you to speak to a support advisor at [email protected] first, so we can help you identify the right tool for your situation.
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request — [Your Account ID]" and specify the period you are requesting. Identity verification will be required before the exclusion is activated.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It can develop gradually, and many players who experience it are the last to recognise the signs. The warning signs below are drawn from established responsible gambling research and are relevant to all types of gambling — including online casino games, slots, and sports betting on cricket and football. If any of the following descriptions feel familiar, it may be time to use one of 4six's responsible gaming tools or reach out to our support team.
Chasing Losses
Increasing bet sizes or session lengths specifically to try to recover money that has already been lost — often described as "just one more bet to get back to even".
Loss of Time Awareness
Regularly losing track of how much time has passed during a session, or being surprised to discover hours have passed when it felt like minutes.
Secrecy About Gambling
Hiding gambling activity, bet sizes, or losses from family members, partners, or close friends — feeling the need to lie or evade questions about time or money spent.
Gambling to Escape
Using gambling as a primary way to cope with stress, anxiety, loneliness, depression, or difficult life circumstances rather than as a form of leisure entertainment.
Borrowing to Gamble
Borrowing money — from family, friends, or financial products — specifically to fund gambling activity, or using bill money and household funds to make deposits.
Inability to Stop
Making repeated genuine attempts to stop or reduce gambling and finding that those attempts consistently fail — feeling compelled to return despite a clear intention to quit.
Neglecting Responsibilities
Gambling at the expense of work, family commitments, social obligations, or health — missing important events or deadlines because of time or money spent on gambling.
Needing to Bet More
Needing to wager progressively larger amounts to experience the same excitement — a classic sign of tolerance building, similar to other addictive behaviours.
One Warning Sign is Enough: You do not need to identify with every item on this list to have a problem worth addressing. If even one of these descriptions resonates strongly, we encourage you to take the self-assessment in the next section and consider reaching out to the 4six support team or an independent counselling service. Early action is always more effective than waiting until the situation becomes severe.
Self-Assessment Checklist
Answer the following questions honestly and privately. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to contact our support team or an independent gambling support organisation. This checklist is for personal reflection only — your answers are not recorded by 4six.
What to Do Next: If three or more of the above resonated with you, please do not feel ashamed — problem gambling is a recognised condition that responds well to early intervention. Contact the 4six support team at [email protected], activate a time-out or self-exclusion from your account settings, or reach out to an independent counselling service. You are not alone, and help is available.
Getting Help and Support
If you feel that gambling is negatively affecting your life, or the life of someone close to you, please reach out. Support is available from the 4six team directly, and we also encourage players to make use of independent, confidential counselling resources. Seeking help is a sign of strength — not weakness.
4six Support Team
Our dedicated responsible gaming support team is available around the clock, every day of the week, including Eid, Pohela Boishakh, and all public holidays in Bangladesh.
To request a deposit limit, time-out, self-exclusion, or any other responsible gaming tool, contact us at:
Use subject line: "Responsible Gaming Request"
We aim to respond to all responsible gaming requests within 24 hours. Requests for time-out and self-exclusion are treated as highest priority and are typically actioned within a few hours of receipt.
Independent Support Organisations
4six encourages any player experiencing gambling-related difficulties to seek support from independent organisations that offer free, confidential advice. The following are internationally recognised resources available to players in Bangladesh and worldwide:
- Gamblers Anonymous — International peer support network with online meetings accessible from Bangladesh (www.gamblersanonymous.org)
- GamCare — Free counselling and advice for people affected by gambling problems (www.gamcare.org.uk)
- BeGambleAware — Information and support for safer gambling (www.begambleaware.org)
- National Council on Problem Gambling — Global resources and helpline information (www.ncpgambling.org)
Note: The above organisations are listed for informational purposes. 4six has no commercial relationship with any of them.
Fast Response Guarantee
All responsible gaming requests sent to [email protected] are flagged as priority tickets. Our team aims to action time-out and self-exclusion requests within hours, not days.
Confidential and Judgment-Free
Every communication you have with the 4six responsible gaming team is handled with complete confidentiality. There is no judgment, no pressure to continue playing, and no attempt to persuade you out of using protective tools.
Support for Affected Families
If you are a family member or close friend of someone whose gambling is causing concern, our support team can guide you on the steps available — including how to report a suspected underage account or request information about responsible gaming resources.
Account History on Request
Any registered player can request a full history of their betting activity, deposits, withdrawals, and session durations from the 4six support team. Reviewing your own history is often a useful first step in understanding your gambling patterns.
Financial Counselling Referrals
If gambling has caused financial difficulties, our team can provide referral information for financial counselling services available in Bangladesh, including resources accessible from Dhaka, Chittagong, Khulna, Rajshahi, and Sylhet.
Regular Check-Ins
Players who have activated responsible gaming tools and returned to play after a time-out period may opt in to periodic check-in messages from the 4six team — a light-touch way to stay accountable without feeling monitored.
Remember: Gambling at 4six should always be a source of entertainment, not a source of stress, debt, or anxiety. If it ever stops being fun, please use the tools on this page or contact our team at [email protected] — we are here to help, not to judge. For adults aged 18 and above only.
Play Responsibly — Enjoy the 4six Experience
With deposit limits, self-exclusion tools, and a 24/7 support team, 4six is designed to keep gambling fun and safe for all players in Bangladesh. Explore our games knowing that your safety comes first. For players aged 18 and above only.